How to Identify Wasted SaaS Spend

Gartner, Magic Quadrant for SaaS Management Platforms, Tom Cipolla, Yolanda Harris, Jaswant Kalay, Dan Wilson, Ron Blair, Lina Al Dana, 22 July 2024
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How to Identify Wasted SaaS Spend

Are you tired of SaaS subscriptions eating away at your budget without a clear return on investment? We understand—navigating the maze of SaaS spend can be overwhelming. But don’t worry, we’re here to cut through the noise and help you pinpoint exactly where your money is going and where it might be wasted. In this article, we’ll clarify the steps to identify and eliminate unnecessary SaaS costs. Let’s get started on making your SaaS investments smarter.

Understanding What ‘Waste’ Means

To effectively identify wasted SaaS spend in your organization, we must first define what constitutes waste. Waste encompasses idle licenses, redundant tools, and underutilized licenses. These issues often arise with commonly used tools such as Salesforce and Zoom, where organizations may purchase more licenses than are actively needed or fail to fully utilize the capabilities of the purchased software.

Identifying Easy Wins

Idle Licenses

An easy win is identifying idle licenses. These are licenses that have been allocated but are not being used. The process involves regularly auditing user activity and deactivating accounts that show long periods of inactivity.

Redundant Tools

Another straightforward way to reduce waste is by identifying redundant tools. Often, organizations purchase multiple tools that offer similar functionalities. Using a SaaS Management tool like Torii can help quickly highlight overlapping tools. It can also recommend which tools to keep and which to eliminate, essentially streamlining the tech stack.

Tackling More Complex Wins

Underutilized Licenses

While idle licenses and redundant tools are easier targets, underutilized licenses present a more complex challenge. This involves evaluating not just whether a tool is being used, but how it’s being used. Platforms like Salesforce and Zoom often come with various tiers of functionality. A deep dive into usage metrics can reveal if you’re overpaying for features that your team doesn’t require.

Leveraging SaaS Management Tools

A SaaS Management tool can be instrumental in pinpointing wasted spend. Tools like Torii not only identify idle and redundant apps but also recommend downgrading to less expensive licenses if current ones are underutilized. They offer workflows and automations for license reclamation, contract parsing using AI, and even a renewals calendar and workflow. These capabilities ensure a proactive approach to SaaS spend management, making it easier to reclaim value from your software investments.

Facilitating Smarter Decisions

With the data collected from these tools, you can make more informed purchasing and onboarding decisions. By understanding the ‘why’ behind app adoption using data, you can monitor usage trends and better align software purchases with actual needs.

Conclusion

In summary, identifying wasted SaaS spend involves a multifaceted approach. While easy wins can be gained from targeting idle licenses and redundant tools, tackling underutilized licenses requires a more in-depth analysis. Utilizing SaaS Management tools can streamline and enhance this process, providing actionable insights and automating workflows for ongoing optimization.

In the next section, we’ll cover tactics and best practices to further minimize wasted spend and ensure that your SaaS investments deliver maximum value.

Best Practices for Minimizing Wasted SaaS Spend

To ensure that your organization maximizes the value derived from your SaaS investments, it’s crucial to adopt a strategic approach. Here are some best practices to help minimize wasted SaaS spend:

1. Conduct Regular Audits

Why This Matters: Conducting regular audits helps you maintain an up-to-date view of your SaaS inventory, identify unused licenses, and ensure all acquired tools are contributing value.

– Tactical Steps:

– Schedule quarterly or biannual reviews to assess your software usage.

– Use data from SaaS Management tools (SMPs) to streamline the auditing process.

– Verify licenses with department heads to ensure all tools are actively needed and used.

2. Establish a Centralized SaaS Repository

Why This Matters: Centralizing your SaaS subscriptions and licenses provides better visibility and control over your tech stack.

– Tactical Steps:

– Implement a SaaS Management Platform (SMP) like Torii. Learn more about Torii by visiting toriihq.com.

– Enforce a policy requiring all SaaS purchases to go through a central repository.

– Ensure the repository is continuously updated with new subscriptions and usage metrics.

3. Align Purchases with Actual Needs

Why This Matters: Ensuring that purchases align with actual needs prevents overspending on unnecessary features and licenses.

– Tactical Steps:

– Conduct department-level assessments to understand specific software needs.

– Leverage usage data and user feedback to make informed purchasing decisions.

– Regularly revisit contracts and subscription plans to align them with evolving organizational needs.

4. Implement License Recycling Processes

Why This Matters: Efficient license recycling ensures optimal use of your software budget and prevents waste.

– Tactical Steps:

– Set up automated workflows for deactivating idle licenses and reallocating them as needed.

– Use SMPs to track and manage license allocation dynamically.

– Train employees to submit requests for license returns when they no longer need a certain tool.

5. Negotiate Better SaaS Contracts

Why This Matters: Negotiating contracts that reflect actual usage can lead to significant cost savings.

– Tactical Steps:

– Analyze usage patterns and metrics to inform your negotiation strategy.

– Propose flexible contracts that allow for scaling up or down based on usage trends.

– Collaborate with your Legal and Procurement teams to ensure favorable contract terms.

6. Foster a Culture of Accountability

Why This Matters: Creating a culture where everyone is responsible for optimal SaaS usage can significantly reduce waste.

– Tactical Steps:

– Educate employees about the cost and impact of unused subscriptions.

– Encourage regular feedback and suggestions for optimizing tool usage.

– Recognize and reward teams that demonstrate efficient SaaS spending and usage.

7. Use Data-Driven Insights for Decision Making

Why This Matters: Data-driven insights help you make proactive adjustments and avoid reactive cost-cutting measures.

– Tactical Steps:

– Utilize analytics dashboards provided by SMPs like Torii to track usage patterns and spend.

– Incorporate data insights into quarterly business reviews to inform strategy.

– Set up alerts for spikes in usage to assess the necessity for additional licenses or plan upgrades.

Conclusion

Incorporating these best practices into your SaaS spend management strategy can significantly reduce waste and enhance the value of your software investments. By adopting a proactive, data-driven approach and leveraging tools like Torii, you can ensure that every dollar

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