Vonage Contact Center is a cloud-based contact center solution that empowers teams to manage multi-channel customer interactions seamlessly for exceptional service delivery. It supports multiple accounts, provides visibility into user roles, monitors real-time user status, and tracks license utilization.
Torii helps you maximize your Vonage Contact Center subscription by integrating deeply with the platform. With Torii, you can pull essential data across all your Vonage accounts, gaining comprehensive insights into user roles and real-time agent activity, while keeping an eye on license usage. This unified view enables you to make data-driven decisions to optimize resource allocation and improve overall operational efficiency, ensuring your customer service processes are consistently aligned with business needs.
