Customer Support Specialist
New York, NY
We are looking for a Customer Support Specialist to be the initial hire within the support team of Customer Success. You will report to the Manager of Customer Success and take the lead in shaping the processes and procedures of the support function.
As a Customer Support Specialist, you will be a power user of Torii and the first line of support for our customers as they engage with the product. It is not only important to provide solutions, (working closely with product, development and customer success) it is equally important to ensure customer’s leave each and every interaction with a feeling of delight. As the first support hire, you will also be instrumental in developing processes and procedures to ensure the team can scale and that the product can scale to meet the evolving needs of our customer base.
Torii is proud to be an Equal Employment Opportunity Employer. Torii does not discriminate on the basis of race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other protected characteristic.