Zendesk

Zendesk is a customer service and success platform that helps teams manage support tickets, customer conversations, and help center experiences across multiple channels.

Torii helps you monitor and optimize Zendesk by centralizing visibility into your Zendesk accounts and user access, along with key activity signals. Key visibility capabilities include:

• Multi-Account Management
• User Roles
• User Status
• Last Used Date (Last visit date)
• Active Users
• Usage History: 90 days back on first sync

Torii also enables direct operational actions in Zendesk to streamline user administration and ticket management:

• Create Zendesk user
• Delete Zendesk user
• Permanently delete Zendesk user
• Unsuspend Zendesk user
• Suspend Zendesk user
• Update primary email of Zendesk user
• Add new email to Zendesk user account
• Upgrade Zendesk end user to agent/admin user
• Downgrade Zendesk agent/admin user to end user
• Create Zendesk ticket
• Reassign tickets to another Zendesk user