Freshservice

Freshservice is a cloud-based IT service management (ITSM) platform for managing service requests, incidents, assets, and support operations in one centralized system.

Torii helps you monitor and manage Freshservice by centralizing visibility into your user base and access structure across connected accounts. Key visibility capabilities include:

• Multi-Account Management
• User Roles
• User Status
• Active Users (last visit date supported)

Torii also enables direct operational actions in Freshservice to streamline user, access, and service operations:

• Create Freshservice agent (Full Time license)
• Set Freshservice agent license to Occasional
• Deactivate Freshservice agent
• Delete Freshservice agent
• Create Freshservice requester
• Deactivate Freshservice requester
• Delete Freshservice requester
• Add Freshservice agent to groups
• Remove Freshservice agent from groups
• Create Freshservice contract
• Create Freshservice ticket