Freshdesk

Freshdesk is a cloud-based customer support and helpdesk platform for managing support tickets, automating workflows, and delivering customer service across channels.

Torii helps you monitor and optimize Freshdesk by centralizing visibility into your Freshdesk user base and access structure across connected accounts. Key visibility capabilities include:

• Multi-Account Management
• User Roles
• User Status
• Active Users (last visit date supported)

Torii also enables direct operational actions in Freshdesk to streamline support operations:

• Create Freshdesk ticket