3 Ways to Remove Users from Your Front Account

Front makes team email and messaging easy, but accounts can get crowded fast. When interns leave or roles shift, you need a quick way to shut the right doors without breaking workflows.

In this guide you’ll see three clear ways to remove users, whether you’re an admin cleaning up seats or a manager tightening security. Pick the path that fits your day.

Table of Contents

• Use Front's UI
• Use Torii
• Use Front's API

Use Front’s UI

Here, you’ll use Front’s web app to deactivate a teammate so they can no longer log in or receive new messages.

1. Open Settings

• Click the gear icon located in Front’s bottom-left corner; that single tap opens your settings menu.
• The Settings panel slides in from the side and lets you know you’re now viewing the configuration options.

2. Go to Company → Teammates

• In the left sidebar, expand the Company section and choose Teammates so you can see every registered user.
• Front now shows a complete list of teammates in your workspace, making it easy to spot the right person.

3. Pick the teammate you want to remove

• Scroll through the list until you locate the teammate you intend to deactivate, paying attention to similarly named accounts.
• Click the teammate’s name, and Front opens their profile on the right so you can manage individual settings.

4. Deactivate the user

• On the profile page, hit the red “Deactivate” button (it may show as a trash-can icon in some layouts).
• Front immediately presents a confirmation dialog, giving you a chance to back out before the account is disabled.

5. Confirm and reassign open conversations

• Front wants to know how to handle any active threads now owned by the departing teammate.
• Pick another owner for those conversations, or choose Unassign when you’d rather redistribute them after reviewing the queue.
• Click Deactivate one more time to confirm, and Front finalizes the change for the account without delay.

6. Verify the change

• Back in the Teammates list, you’ll see the person’s status switched to Deactivated, making the update obvious.
• They can’t sign in anymore, and Front dims the name so everyone knows the account is out of rotation.

To restore a former teammate, open their profile and click Reactivate; their account will be live immediately.

Use Torii

Managing users in Front doesn’t have to happen inside Front itself. Torii, a SaaS management platform, lets you handle user removals alongside every other subscription detail under one roof.

Torii runs tasks for you automatically: when a trigger like a new hire, departure, or contract date hits, the platform removes the user without extra clicks. That small change replaces repetitive work and hands back hours to IT.

If you want to remove a user in Front through Torii, follow these steps:

1. Sign up for Torii

Contact Torii, and request a free two-week proof of concept.

2. Connect your Front account to Torii

When your Torii account is active, link Front to Torii (assuming you already have Front set up). Here are the instructions for the Front integration.

3. Create a Torii workflow for Front

Inside Torii, build an automated workflow that removes a user in Front. Open the Workflows tab, set your trigger, and drop in an action to remove the user. After that, every time the trigger fires, Front updates automatically.

Use Front’s API

You can shut off a colleague’s account through Front’s REST API and, if you like, take them out of every team.

1. Find the teammate’s ID

• Run the following GET request so Front returns a complete roster of active and disabled users:

curl -s -X GET https://api2.frontapp.com/teammates \
-H "Authorization: Bearer "

• Write down the id of the teammate you plan to disable; Front formats it like tea_abcdef123456.

2. Disable the teammate account

Front marks a teammate as removed once the account is disabled. The status change immediately blocks logins and turns off all rules, integrations, and notifications tied to that user.

curl -s -X PATCH https://api2.frontapp.com/teammates/tea_abcdef123456 \
-H "Authorization: Bearer " \
-H "Content-Type: application/json" \
-D '{
    "is_disabled": true
}'

A 200 response containing "is_disabled": true means the user is now inactive and can’t sign in.

3. (Optional) Remove the user from every team

Disabling blocks access, yet the teammate still shows up in team rosters you may use for reporting. Remove them one team at a time.

• Send a quick GET request to pull a full list of teams in your workspace today:

curl -s -X GET https://api2.frontapp.com/teams \
-H "Authorization: Bearer "

• For each team_id you received, issue the following DELETE call to permanently unlink the teammate record:

curl -s -X DELETE https://api2.frontapp.com/teams//teammates/tea_abcdef123456 \
-H "Authorization: Bearer "

A 204 status confirms the teammate is no longer tied to that team.

4. Verify cleanup

Run the same GET request you used in step 1. You should still see the teammate object, and the payload now includes "is_disabled": true, confirming the change. If you finished step 3, their name disappears from every team membership list.

Torii for SaaS Management

Take charge of your entire SaaS stack with help from Torii.

• Uncover shadow IT: AI-powered monitoring scans your organization and flags unapproved apps the moment they appear.
• Reduce spend: Cut waste by removing idle licenses and overlapping tools.
• Automate joiner/mover/leaver workflows: Offboarding, onboarding, and other repetitive IT tasks run automatically, saving time and preventing manual errors.
• Never miss a renewal: Timely alerts give you plenty of runway before contracts roll over.

Torii brings Finance, IT, and Security teams together around a single reliable record of every SaaS app.

Learn more at Torii.