3 Ways to Add Users to Front

Front makes it easy to see every support, sales, or ops conversation in one place, but the inbox only works when the right people are inside it. Adding teammates quickly keeps replies fast and context intact.

This guide shows three ways to invite teammates, set their roles, and confirm access without digging through menus. By the end, you’ll pick the option that fits your workflow and get back to real work.

Table of Contents

• Use Front's UI
• Use Torii
• Use Front's API

Use Front’s UI

Use Front’s settings panel to invite a teammate to your workspace.

Open Settings

• Click the gear icon in the top-left corner of Front.
• The Settings menu slides out on the left side.

Go to the Teammates page

Under the “Company” heading, choose Teammates.

If you use more than one workspace, select the right one first, then click Teammates.

Start an invite

Select Invite teammate in the upper-right corner of the Teammates page.

Enter the new user’s details

• Type the teammate’s work email address.
• Choose the appropriate role (Admin, Workspace Admin, or Member).
• Choose the workspace they should join if you have more than one.
• Mark the inboxes you want them to access on day one.
• Shared inboxes
• Team inboxes
• Private inboxes (optional)
• Turn on any advanced permissions you need, such as analytics access or inbox management.

Send the invite

• Review the summary on the right side of the modal.
• Click Invite. Front emails them a join link.

Wrap up

• The new teammate appears in the Teammates list with a “Pending” label until they accept.
• After they open the link and create a password, the label disappears and they’re live in Front.

Use Torii

Instead of logging into Front to handle user provisioning, you can use Torii, a SaaS Management Platform (SMP), to add users to Front. SMPs let organizations oversee all of their SaaS apps from a single dashboard, making it easy to automate onboarding and off-boarding, monitor licenses, and handle other routine chores.

With Torii, most of the provisioning work runs on autopilot. Once a defined trigger fires (such as bringing on a new hire, recording a departure, or hitting a renewal date), Torii adds the user in Front automatically, eliminating repetitive tasks.

To add a user in Front through Torii, follow these steps:

1. Sign up for Torii

Reach out to Torii and ask for a complimentary two-week proof of concept.

2. Connect your Front account to Torii

After your Torii environment is active, link your existing Front workspace. Follow the steps in the official guide here: Front integration instructions.

3. Create a Torii workflow for Front

Inside Torii, open the Workflows tab, set a trigger, and add an action to create a user in Front. Whenever the trigger conditions are met, Torii will add the user to Front automatically.

Use Front’s API

You can spin up a new Front teammate with a single call to the SCIM 2.0 endpoint. No dashboards, just API.

1. Collect what the call needs

• A SCIM bearer token that already has permission to manage users
• The base SCIM URL, usually https://api2.frontapp.com/scim/v2

2. Shape the request body

For SCIM, you can stick to a lean set of fields. The required fields are userName, name, and emails.

{
    "userName": "[email protected]",
    "name": {
        "givenName": "Laura",
        "familyName": "Chen"
    },
    "emails": [
        {
            "value": "[email protected]",
            "primary": true
        }
    ],
    "active": true
}

3. Send the POST request

curl -X POST https://api2.frontapp.com/scim/v2/Users \
-H "Authorization: Bearer YOUR_SCIM_TOKEN" \
-H "Content-Type: application/scim+json" \
-D @new_user.json

Replace YOUR_SCIM_TOKEN with the real token and make sure the JSON file matches the payload you just crafted.

4. Check the response

A successful call returns 201 Created and a JSON body with a unique id, for example:

{
    "id": "teammate_abc123",
    "userName": "[email protected]",
    "active": true,
    .
}

Hang on to that id so you can adjust roles or drop the teammate into teams later.

5. (Optional) Drop the teammate into a team

If you already know the team’s Front ID, add the new user like this:

curl -X POST https://api2.frontapp.com/teams/team_456/members \
-H "Authorization: Bearer YOUR_TOKEN" \
-H "Content-Type: application/json" \
-d '{"teammate_ids": ["teammate_abc123"]}'

One call creates the user, and a follow-up call slots them into the proper team.

Torii for SaaS Management

Ready to squeeze more value out of your SaaS stack? Torii’s SaaS Management Platform gives finance, IT, and security teams the tools to make that happen:

• Uncover shadow apps: AI keeps watching your workspace around the clock and flags any unapproved software the moment seems.
• Trim expenses: Cut wasteful spending by clearing out idle licenses and replacing duplicate tools with one that fits the job.
• Automate onboarding/offboarding: Set up hands-free onboarding and offboarding workflows that save hours for the help desk and reduce the odds of human error.
• Receive timely renewal reminders: Receive proactive alerts well before renewal dates so each contract gets a proper review instead of auto-renewing unnoticed.

Torii brings finance, IT, and security teams together around a single, reliable view of every SaaS application in use.

Explore customer stories, product tours, and pricing details at Torii whenever you’re ready to dive deeper.