3 Ways to Reactivate Users in Zoom

Lost access or need to bring team members back into Zoom? Reactivating users doesn’t have to be a headache.

This guide walks through three practical methods, account settings, user roles, and bulk import tools, so you can pick the approach that fits your admin workflow and restore access quickly. Follow the step-by-step section next for clear actions.

Table of Contents

• Use Zoom's UI
• Use Torii
• Use Zoom's API

Use Zoom’s UI

Here you’ll use the Zoom web portal to find a deactivated account and turn it back on so the user can sign in and use Zoom again.

Open the Zoom web portal

Sign in to the Zoom web portal with an admin account that has user management privileges.

Go to the Users page

From the left menu, choose User Management, then Users.

Find the inactive user

• Use the Status filter and select Inactive to show deactivated accounts.
• Or type the user’s name or email into the search box and press Enter.

Reactivate the user

• In the user’s row, click More (or the Actions dropdown) and choose Reactivate.
• In the confirmation dialog, review any options and click Reactivate to confirm.

Check license and settings after reactivation

• Find the reactivated user and click Edit to:
  • Set the user type (Basic or Licensed).
  • Assign a role or group if needed.
  • If you don’t have a free license available, free one up or change the user to Basic.

Quick troubleshooting tips

• If you don’t see Reactivate, confirm you signed in with an admin role that can manage users.
• If the user doesn’t appear under Inactive, they may have been removed from the account instead of deactivated; check account deletion logs or your organization’s records.

Use Torii

Rather than working inside Zoom itself, you can use Torii, a SaaS Management Platform, to reactivate a user in Zoom. SMPs centralize management of SaaS apps and subscriptions, letting you programmatically onboard/offboard people, review license details, manage integrations, and more.

Instead of performing the reactivation manually in Zoom every time, Torii lets you automate the step so it runs whenever a condition is met. Typical triggers include onboarding a new hire, processing an employee departure, a contract renewal, etc. Automating this frees up time when the same action must be repeated often.

To reactivate a user in Zoom directly from Torii, do the following:

1. Sign up for Torii

Contact Torii, and request your complimentary two-week proof-of-concept.

2. Connect your Zoom account to Torii

After your Torii account is active, link your Zoom account (assuming you already have one). Here are the instructions for the Zoom integration.

3. Create a Torii workflow for Zoom

In Torii you can build automated workflows to reactivate a user in Zoom. Open the Workflows tab, define the trigger you want, then add an action that performs the Zoom reactivation. Once configured, the workflow will update Zoom automatically whenever the trigger occurs.

Use Zoom’s API

Here you’ll call Zoom’s API to change a deactivated user back to active. The API endpoint is a PUT to /users/{userId}/status with action=reactivate and requires a valid Bearer token.

Prepare authentication

Use a valid Zoom OAuth access token or JWT in the Authorization header. The token must include scopes that allow updating users (for example, user:write or admin-level user write scopes).

• Headers to include:
  • Authorization: Bearer YOUR_ACCESS_TOKEN
  • Content-Type: application/json

Identify the user

The {userId} path parameter accepts the user’s Zoom ID or their email address. Pick whichever you have available and URL-encode it if needed.

Call the Reactivate endpoint

Example curl is:

curl -X PUT "https://api.zoom.us/v2/users/{userId}/status?action=reactivate" \
-H "Authorization: Bearer YOUR_ACCESS_TOKEN" \
-H "Content-Type: application/json"

No request body is required for this call.

Interpret the response

• A successful reactivation returns HTTP 204 No Content.
• On error you’ll get a 4xx/5xx response with a JSON body that includes code and message fields describing the problem.

Verify the user is active

You can confirm the change with a GET to the user resource.

Example curl is:

curl -X GET "https://api.zoom.us/v2/users/{userId}" \
-H "Authorization: Bearer YOUR_ACCESS_TOKEN" \
-H "Content-Type: application/json"

Look for the account fields (such as status or similar) in the returned JSON to confirm the user is now active.