3 Ways to Check Your License Count in Intercom

Keeping tabs on how many Intercom seats your team really uses can feel slippery, especially when roles shift and new teammates appear overnight. One missed seat can quietly drain budget.

This guide shows you three quick ways to verify your license count in Intercom. You’ll see where seat data lives, how to read it, and how the numbers shape forecasting.

Table of Contents

• Use Intercom's UI
• Use Torii
• Use Intercom's API

Use Intercom’s UI

Here’s a quick way to see how many Intercom licenses your workspace uses and how many remain.

Open Settings

• Sign in to Intercom.
• Click the gear icon in the lower-left corner to open Settings.

Jump to the Teammates page

• From the left sidebar, pick “Teammates” under Workspace.
• The screen lists every member of your workspace.

Read the seat counter

• Check the upper-right corner; you’ll see something like “Seats used: 8 of 10.”
• The count updates instantly whenever you add or remove a paid seat.

Check seat details (optional)

• On the same page, click the “Seats & permissions” tab for a breakdown of who holds each seat.
• Remove or reassign seats here if you need to.

That’s it. The counter works the same on every Intercom plan, so you know your seat status before inviting another teammate.

Use Torii

Rather than signing in to Intercom every time you need the number, grab the license total from Torii, a SaaS management platform. An SMP shows every subscription in one place and keeps a reliable log of usage and cost.

To view your Intercom license count in Torii, do the following:

1. Create a Torii account

Reach out to Torii for a no-cost, two-week proof-of-concept trial.

2. Link Intercom to your Torii workspace

After Torii is running in your workspace, connect your Intercom tenant. Detailed steps live here: Intercom integration instructions.

3. Locate Intercom inside Torii

Use the dashboard search bar, enter “Intercom,” then open the app page. Torii displays license count, spend, renewal dates, and other details right away.

Or, chat with Eko

You can quickly pull up Intercom details in Torii with the help of the AI assistant Eko. Click the Eko icon in the lower-right corner of the dashboard, enter a plain-language request for the Intercom data you need, and Eko displays the results right in the chat window.

Use Intercom’s API

Call Intercom’s Admins endpoint, fetch all teammate records, and count only the ones that occupy a seat license.

1. Grab a personal access token

• Create or select a token in Intercom with the admin.read scope.
• Store it somewhere safe; the next calls need it in the Authorization header.

2. Call the Admins endpoint

curl https://api.intercom.io/admins \
-H "Authorization: Bearer " \
-H "Accept: application/json"

Intercom returns a JSON response that begins like this:

{
    "type": "admin.list",
    "admins": [
        {
            "type": "admin",
            "id": "25",
            "name": "Joe White",
            "email": "[email protected]",
            "has_inbox_seat": true
        },
        .
    ]
}

3. Filter only licensed teammates

Every admin object contains has_inbox_seat.

• Keep records where has_inbox_seat equals true.
• Ignore admins marked false; they don’t consume a seat.

If you prefer one-liners, you can pipe the response through jq:

curl -s https://api.intercom.io/admins \
-H "Authorization: Bearer $TOKEN" \
-H "Accept: application/json"  jq '[.admins[]  select(.has_inbox_seat==true)]  length'

The number that prints to the console is your current seat count.

4. Store or alert on the number

• Send the count to a dashboard, log, or monitoring system.
• Compare it with your purchased seats and trigger an alert when you’re near the limit.

Torii for SaaS Management

Looking to sharpen your SaaS management game and rein in sprawling subscriptions? Torii’s SaaS Management Platform lets you:

• Uncover shadow IT: AI continuously monitors the entire environment, surfacing every unsanctioned application the moment seems in your stack.
• Slash unnecessary spend: Quickly identify and eliminate duplicate tools as well as licenses that have been sitting inactive for months.
• Automate employee lifecycle processes: Rely on hands-free onboarding and offboarding workflows that reclaim hours for IT and cut down on preventable mistakes.
• Receive proactive renewal reminders: Get notified weeks before any contract expires, giving your team enough runway to renegotiate or cancel with full confidence.

Torii is the market’s first end-to-end SaaS Management Platform, giving Finance, IT, and Security teams a unified source of truth.

When you’re ready to see it in action, explore the platform at Torii.