3 Ways to Deactivate a User in LastPass

When someone leaves the team, their access to shared credentials has to be sealed fast. In LastPass, that job falls on admins who need to lock accounts without breaking the vault structure everyone relies on.

Below, you’ll see three straightforward ways to deactivate a user while keeping passwords safe, audit trails intact, and compliance boxes checked.

Table of Contents

• Use Lastpass's UI
• Use Torii
• Use Lastpass's API

Use Lastpass’s UI

Here, you’ll use the LastPass Admin Console to deactivate a user account.

1. Open the Admin Console

• Log in to your LastPass vault.
• In the left sidebar, click Admin Console. The console opens in another tab.

2. Go to the Users page

• In the console’s left navigation, choose Users.
• A table listing every user in your business account appears.

3. Find the user you need to deactivate

• Enter the person’s name or email in the search bar, or scroll through the list.
• When you locate the right record, tick the box at the far left of that row.

4. Disable the account

• Above the table, click More actions (the three-dot icon).
• Select Disable user from the drop-down.

5. Confirm

• A pop-up asks if you’re sure. Click Disable.
• LastPass locks the account right away.

6. Verify the status

• Back in the Users table, look at the **Status column. It should now read Disabled next to that user’s name.**

7. Re-enable later (optional)

• Select the disabled user’s checkbox again.
• Choose More actions > Enable user.
• Confirm, and their status returns to Active.

A disabled account keeps all stored passwords and shared folders intact; the user just can’t sign in until you turn it back on.

Use Torii

Skip the manual toggling inside LastPass and route the job through Torii, a platform that manages SaaS apps in one place. With Torii, IT teams can automate joiners and leavers, monitor license usage, and handle dozens of other routine tasks.

Moving the workflow into Torii instantly turns it into an event-driven process. When a trigger fires like a new hire or renewal date, Torii updates LastPass without any human clicks. That simple change removes repetition and frees up time.

To turn off a LastPass user through Torii, do the following:

1. Sign up for Torii

Reach out to Torii Sales and ask for a complimentary two-week proof of concept.

2. Connect your Lastpass account to Torii

After your tenant is live, link the existing LastPass instance to Torii. Follow these integration instructions.

3. Create a Torii workflow for LastPass

Open the Workflows tab, pick a trigger, and add the action that deactivates a LastPass user. From then on, whenever the trigger condition is satisfied, Torii updates LastPass automatically.

Use Lastpass’s API

Here’s how to shut down a LastPass user with nothing but a single HTTP POST. Forget the console clicks.

Step 1. Grab your API creds

• You need two values: cid (company ID) and provhash (provisioning hash).
• Have them ready before you move on.

Step 2. Build the request body

{
    "cid": 123456,
    "provhash": "yourProvHashHere",
    "cmd": "disableuser",
    "data": {
        "username": "[email protected]"
    }
}

Change the numbers, hash, and email to match your setup.

Step 3. Send the POST call

curl -X POST https://lastpass.com/enterpriseapi.php \
-H "Content-Type: application/json" \
-D @disable_user.json

Replace @disable_user.json with the file or inline JSON you built in Step 2.

Step 4. Read the response

• A successful call returns {"status"</b>:"OK"}.
• Any other status means the user was not disabled. The response text explains why.

Step 5. Confirm if needed

Run a follow-up getuser or check your logs through the same API. A disabled account shows "disabled":true in its payload.

Torii for SaaS Management

Looking to tighten up the way you manage SaaS across the company? Reach out today, and you’ll see how Torii’s SaaS Management Platform centralizes control while slashing waste:

• Uncover shadow IT: Use AI that continually scans your environment and flags unapproved apps as soon as they appear.
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Torii is the first unified SaaS Management Platform, delivering a single source of truth for Finance, IT, and Security teams alike. Learn more at Torii.