3 Ways to Activate Users in Lucidchart

Adding new employees to Lucidchart should feel routine, not risky. Yet many admins run into permission snags or wasted licenses when the process is unclear.

This short guide breaks down three reliable ways to activate users, manual invites, SCIM provisioning, and bulk CSV upload, so you can match the method to your team’s size, security needs, and timeline without second-guessing any click.

Table of Contents

• Use Lucidchart's UI
• Use Torii
• Use Lucidchart's API

Use Lucidchart’s UI

You’ll use Lucidchart’s admin controls to switch a user from inactive to active status.

1. Open the admin area

• Sign in, then click your avatar in the top-right corner.
• Choose Admin from the menu and you’ll arrive on the User Management page.

2. Filter for inactive users

• Above the user table, open the Status drop-down and pick Inactive.
• If the list runs long, use the search bar to narrow results.

3. Select the user

• Check the box next to the person you want to switch on.
• The toolbar lights up once at least one box is checked.

4. Activate

• Open the Actions menu, then choose Activate User to proceed.
• Confirm the pop-up, and Lucidchart automatically assigns one of your available license seats to the user.
• If no seats remain, release an unused one or purchase another, then repeat this activation.

5. Double-check license and status

• Check the Status column and confirm it now displays Active beside the user’s name.
• Under Product Access, make sure Lucidchart (and Lucidspark if you like) is listed. If it’s blank:
• Select the same user once more so the action toolbar reappears.
• Click Assign License, then choose the specific products the user should access.

6. Send their welcome email (optional)

• In the user’s row, click the three dots and choose Resend Invite.
• They get a fresh link to log in and start diagramming.

Use Torii

Skip the manual setup in Lucidchart and run user activation through Torii, a SaaS management platform. Torii pulls every SaaS license into one console so you can automate onboarding, offboarding, and subscription checks.

Torii makes the process hands-free; once a trigger hits, the workflow runs. Common triggers are a new hire, a departure, or a looming renewal, and each one spares you another manual task.

Use the steps below to enable a Lucidchart user through Torii:

1. Sign up for Torii

Reach out to Torii for a no-cost, two-week proof of concept.

2. Connect your Lucidchart account to Torii

After Torii is live, hook up your current Lucidchart instance. Detailed steps sit in the Lucidchart integration guide.

3. Create a Torii workflow for Lucidchart

In Torii, open Workflows, set your trigger, and choose the action that activates the Lucidchart seat. After that, the integration updates Lucidchart each time the trigger fires.

Use Lucidchart’s API

Bring a deactivated Lucidchart account back to life with a quick Admin API call. Skip the console and send a handful of requests.

Step 1: Get an Admin API token

• Log in to your Lucidchart admin panel and create an API token that has user:write scope.
• Copy the token; you’ll pass it as a bearer token.

Step 2: Look up the user’s ID

curl -X GET "https://api.lucid.co/[email protected]" \
-H "Authorization: Bearer YOUR_TOKEN"

• The response includes an array of users.
• Grab the "id" field for the person you plan to activate.

Step 3: Send the activation request

curl -X PUT "https://api.lucid.co/users/USER_ID" \
-H "Authorization: Bearer YOUR_TOKEN" \
-H "Content-Type: application/json" \
-D '{
    "isDisabled": false
}'

Payload breakdown

• isDisabled</b>: false tells Lucidchart to switch the account back on.
• If you also need to assign a license, add a licenses object in the same payload.

Step 4: Confirm the change

curl -X GET "https://api.lucid.co/users/USER_ID" \
-H "Authorization: Bearer YOUR_TOKEN"

• Check that "isDisabled" now reads false.
• A 200 status plus the updated flag means the user can sign in again.

Step 5: Handle errors

• 404 shows the user ID wasn’t found. Re-check the ID.
• 401 or 403 means the token lacks rights or expired. Create a fresh token with user:write scope.

The user can now sign in and pick up where they left off.

Torii for SaaS Management

Struggling with a sprawling SaaS stack and mounting subscription bills? Torii’s SaaS Management Platform helps you to:

• Uncover shadow apps: Continuous scans surface unsanctioned tools as soon as they appear.
• Trim expenses: Reclaim budget by ditching unused seats and overlapping licenses.
• Automate onboarding & offboarding: Let workflows handle user provisioning and removal without manual clicks.
• Stay ahead of renewals: Early alerts keep contract dates from slipping by.

Torii brings Finance, IT, and Security teams the same, reliable view of every subscription.

For a deeper look at the platform’s features and pricing, visit Torii.