How to Run Gong Access Reviews: 8 Tools in 2026

Gong licenses spread quickly once sales teams, customer success managers, and revenue operations groups start recording calls and analyzing conversations. Running periodic access reviews confirms that only current employees hold active Gong accounts and that their permission levels match actual job responsibilities. You can identify former reps who still have call library access, catch users with admin privileges they no longer need, and spot seats that could be reassigned to new hires.

The platform stores sensitive customer conversations and sales intelligence, making proper access governance more than just a compliance checkbox. A departing sales rep with lingering Gong access could still view competitor mentions, pricing discussions, and deal strategy calls long after leaving the company. Gong supports four user roles out of the box, with Technical Admin, Business Admin, Revenue Operations, and Standard User profiles that each carry different permission sets for call access, data export, and workspace management.

These eight tools handle Gong access reviews through different approaches and integration methods. Some pull user data directly through Gong’s SCIM provisioning or connect via SSO providers like Okta and Microsoft Entra ID. Others take a broader governance approach that may require custom connector work. A few target large enterprises with heavy compliance requirements, while others work well for mid-market teams that want faster setup without extensive overhead.

This guide covers eight platforms worth evaluating for Gong access reviews in 2026. Each section breaks down what the tool does well, where it falls short, and review ratings from G2 and Capterra.

Table of Contents

• Torii
• Veza
• Lumos
• SAP Cloud Identity Access Governance
• One Identity
• Oracle Identity Governance
• Saviynt
• Omada Identity

Torii

Torii connects directly to Gong through its deep integration library to pull user data, permission profiles, and activity information without requiring custom connector work. The platform discovers Gong accounts across your organization and maps them against your identity provider, surfacing orphaned accounts from departed employees and highlighting users with admin privileges who may not need elevated access anymore.

For Gong specifically, Torii tracks fields including whether accounts are active, user names and external IDs, last active dates, and license information. This gives reviewers context about actual platform usage rather than just whether someone has an account. A rep who logged into Gong once six months ago looks different from someone actively reviewing calls daily, and that distinction matters when deciding whether to retain or revoke access.

The access review workflow routes certification requests to the right managers through Slack or email, letting them approve or deny access without leaving their usual tools. When someone gets denied, Torii can automatically deprovision the account or create a ticket in your ITSM system. The platform also flags unusual access patterns using AI, like a marketing coordinator who suddenly has access to sales call recordings they never needed before.

Pros:

• Deep Gong integration surfaces actual usage data alongside account information
• Combines SaaS management with identity governance in one platform
• AI flags suspicious access patterns and unusual permission combinations
• In-place attestations let reviewers certify access from Slack without context switching

Cons:

• Enterprise pricing may exceed what smaller sales teams need for Gong alone
• Focused on cloud SaaS apps, with no on-premise deployment option available

G2 Rating: 4.5 out of 5 stars (302 reviews)
Capterra Rating: 4.9 out of 5 stars (26 reviews)

Veza

Veza builds an authorization graph that maps every permission relationship across your environment. Veza’s platform shows not just who has Gong access but what they can actually do with it, translating complex permission profiles into plain language. Reviewers can quickly understand the difference between a Standard User who can only view their team’s calls and a Technical Admin with full platform control and data export capabilities.

The Access Graph models effective permissions rather than just assigned role names. This matters for Gong because the platform’s workspace segmentation and layered permission profiles can obscure exactly what access someone holds. A role called “Sales Manager” might grant vastly different capabilities depending on how Gong workspaces were configured.

Veza’s access certification campaigns let you review Gong users by manager, department, or risk level. The system automatically highlights users with elevated privileges like data export permissions or admin access to call recordings. Reviewers see whether entitlements are actively used, so they can confidently remove access that exists on paper but never gets touched.

Pros:

• Authorization graph reveals effective permissions beyond assigned role names
• Risk-based sorting helps reviewers focus on highest-impact access first
• Shows if Gong permissions are actively used or just assigned

Cons:

• Enterprise pricing without public transparency requires sales engagement
• Limited public reviews compared to more established IGA vendors
• ServiceNow acquisition may shift product direction over time

Gartner Peer Insights Rating: 4.9 out of 5 stars (29 reviews)

Lumos

Lumos built its platform around the Albus AI agent, which handles access review decisions that would otherwise pile up on busy managers. For Gong access reviews, Albus automatically approves continued access for active sales reps while flagging dormant accounts and permission anomalies for human review. This shifts reviewers from approving routine access to focusing on genuine exceptions.

The platform connects through SCIM or SSO to discover Gong users and their permission profiles. Albus compares each user’s access against peers in similar roles when certification campaigns run. A new SDR with standard Gong permissions matching their teammates gets auto-approved, while departing employees or anyone with unusual admin access gets routed to a manager.

Delta Reviews are particularly useful for recurring Gong certifications. Instead of re-reviewing everyone quarterly, reviewers focus only on users whose access changed since the last campaign. This reduces the burden on sales managers who would otherwise rubber-stamp the same approvals every quarter.

Pros:

• AI-powered reviews complete 7x faster than manual certification campaigns
• Slack and Teams integration makes approvals seamless for busy managers
• Delta Reviews reduce fatigue by focusing on access changes only

Cons:

• Steeper learning curve than marketing materials suggest for initial setup
• No live chat support makes complex issues slower to resolve
• Premium pricing with custom quotes may not fit smaller teams

G2 Rating: 4.7 out of 5 stars (54 reviews)
Gartner Peer Insights Rating: 4.7 out of 5 stars (47 reviews)

SAP Cloud Identity Access Governance

Organizations already invested in the SAP ecosystem can extend their governance programs to cover Gong through SAP Cloud Identity Access Governance. The platform handles certifications through SCIM-based integrations, connecting to your identity provider to pull user data and run campaigns alongside other SAP and non-SAP applications.

SAP Cloud IAG includes comprehensive compliance templates for SOX, GDPR, and other regulatory frameworks that auditors recognize. Gong access certifications run through the same workflows your team already uses, documenting reviewer decisions and maintaining evidence trails without additional process overhead. The segregation of duties engine can flag problematic combinations, like someone holding both Gong admin access and CRM administrator privileges.

The Access Certification service supports multiple review types including user-centric reviews where managers certify their team’s Gong access, and role certification where you verify that Gong permission profiles are assigned appropriately across the organization. Recent updates added auto-approval capabilities for low-risk access, reducing the manual burden on reviewers.

Pros:

• Strong compliance templates reduce audit preparation effort
• Hybrid bridge connects cloud Gong access with on-premise SAP governance
• ML-based role optimization suggests better permission structures

Cons:

• Complex product with significant learning curve for new implementations
• Enterprise pricing not suitable for smaller revenue teams
• Limited value for organizations without broader SAP investments
• Public cloud only with no on-premise option for the IAG product

Gartner Peer Insights Rating: 4.4 out of 5 stars (114 reviews)

One Identity

One Identity Manager handles access certification for enterprises that manage complex hybrid environments spanning cloud and on-premise systems. The platform connects to Gong through its connector framework and pulls user data from your identity provider to run attestation campaigns covering Gong alongside other critical applications.

One Identity’s attestation policy framework defines what gets reviewed, when, how often, and by whom. You might configure quarterly reviews of all users with admin privileges while running monthly reviews of accounts belonging to recently departed employees. Each attestation case bundles the information reviewers need, including usage data and permission details when the connector surfaces them.

One Identity combines IGA and privileged access management in a single platform, which matters if your Gong Technical Admins also have elevated privileges in other systems. Reviewers can see the full picture of someone’s access rather than certifying Gong in isolation from their broader permission set. This approach catches situations where revoking Gong admin access still leaves problematic privilege combinations elsewhere.

Pros:

• Cost-effective compared to enterprise competitors like SailPoint
• Unified IGA and PAM provides complete visibility into privileged access
• Deep SAP integration pairs well for sales teams using SAP CRM with Gong

Cons:

• Attestation user experience feels dated compared to modern IGA tools
• Steep learning curve requiring implementation partner for most deployments
• Azure AD connector has had gaps in earlier versions

Gartner Peer Insights Rating: 4.4 out of 5 stars (155 reviews)

Oracle Identity Governance

Large enterprises with complex compliance requirements often evaluate Oracle Identity Governance for their access certification programs. The platform supports event-based micro-certifications that trigger automatically when someone changes roles or departments, catching Gong access issues without waiting for the next quarterly cycle.

Oracle’s AI and ML-powered analytics suggest review decisions based on peer group comparisons and historical patterns. Most sales managers with similar roles have specific Gong permission profiles, so the system can recommend appropriate access levels for new hires or flag outliers with unusual privileges. Bulk approval capabilities let reviewers quickly certify low-risk Gong access while focusing manual attention on admin accounts and data export permissions.

The platform’s vacation management feature automatically disables Gong accounts when employees take extended leave and re-enables them upon return. This reduces the window of exposure from unattended accounts with access to sensitive call recordings and sales intelligence.

Pros:

• Event-based micro-certifications catch access issues in real time
• AI-powered recommendations reduce reviewer burden with intelligent suggestions
• Automatic vacation management reduces unattended account risk
• Enterprise-grade scalability handles large deployments with Docker and Kubernetes

Cons:

• Complex implementation taking months versus weeks for cloud-native alternatives
• Dated user interface that has not evolved significantly in recent years
• High licensing costs at $3,600 per user or $180,000 per processor
• Poor technical support reported by multiple reviewers

G2 Rating: 3.8 out of 5 stars (71 reviews)
Capterra Rating: 4.4 out of 5 stars (7 reviews)

Saviynt

Saviynt built its Identity Cloud with IGA and privileged access management on the same code base, which provides continuous compliance monitoring that catches Gong access risks between scheduled certification campaigns. Trust Scoring automates low-sensitivity approval decisions, reducing reviewer workload by up to 75% while flagging high-risk access for human judgment.

The platform connects to Gong through SCIM provisioning and manages the entire user lifecycle from day one through eventual departure. Sales reps get appropriate Gong access automatically when they join based on their role assignment. Access gets revoked as part of broader deprovisioning when they leave. Periodic certifications during their tenure verify that permission levels stay appropriate as responsibilities shift.

Saviynt’s mobile certification experience lets sales managers review Gong access from their phones, completing approvals between meetings without needing laptop access. This addresses a real pain point since the people best positioned to certify sales tool access are often in the field or traveling.

Pros:

• Trust Scoring automates 75% of low-risk approval decisions
• Only vendor with IGA and PAM on same underlying code base
• Mobile experience makes certification accessible for traveling managers
• Four-year Gartner Customers' Choice recognition for IGA

Cons:

• Support quality concerns with slow response times reported
• Steep backend complexity despite user-friendly frontend
• Platform stability issues with workflows breaking unexpectedly

Gartner Peer Insights Rating: 4.8 out of 5 stars (185 reviews)

Omada Identity

Compliance-focused organizations often gravitate toward Omada Identity for its thorough documentation and audit trail capabilities. The platform’s reporting engine archives every certification step, capturing reviewer decisions with timestamps and justifications that auditors expect when examining Gong access controls.

Omada guarantees a 12-week implementation through their Accelerator Package, which makes it one of the faster enterprise IGA deployments available. Organizations adding Gong access reviews to an existing identity governance program can predict the timeline rather than watching integration work drag on for months.

The Javi AI assistant represents Omada’s approach to conversational identity governance. Entitlement owners can launch Gong access reviews directly from within Microsoft Teams, asking Javi to check for orphaned accounts or users with excessive permissions. This lowers the barrier to running ad-hoc reviews between scheduled certification campaigns.

Pros:

• 12-week deployment guarantee is fastest in enterprise IGA market
• Audit trail architecture captures every certification decision with justification
• Javi AI enables conversational access reviews from Teams
• 50+ compliance report templates covering ISO 27001, SOX, GDPR, and HIPAA

Cons:

• Slow performance reported for large-scale recertification campaigns
• Cloud version pricing significantly higher than on-premise
• Report aesthetics look dated despite comprehensive content
• Some navigation patterns confuse new users

G2 Rating: 4.5 out of 5 stars
Gartner Peer Insights Rating: 4.6 out of 5 stars (211 reviews)

How to Choose the Right Platform

The right Gong access review tool depends on your existing identity infrastructure and broader governance needs. Organizations already using enterprise IGA platforms like Oracle or One Identity can extend those investments to cover Gong without adding another vendor. Teams starting fresh with access reviews might find purpose-built SaaS governance tools easier to deploy and maintain.

For organizations where Gong represents one part of a larger SaaS portfolio, platforms like Torii combine access reviews with SaaS spend management and shadow IT discovery. The unified approach surfaces Gong alongside every other cloud application, making it easier to spot permission creep and licensing waste across the full stack. Torii’s AI-driven anomaly detection also catches unusual Gong access patterns without waiting for manual review cycles.

Consider your compliance requirements when evaluating options. Financial services firms and healthcare organizations may need the comprehensive audit trails that enterprise IGA platforms provide. Sales teams at growing startups might prioritize faster deployment and lower operational overhead over enterprise compliance features.

Integration depth matters for accurate access reviews. Platforms with deep Gong connections can surface usage data, permission profile details, and activity patterns that help reviewers make informed decisions. Those connecting only through identity providers may miss Gong-specific context like which users have data export permissions or admin access to call recordings.

Frequently Asked Questions

Why are Gong access reviews important? +

Gong access reviews prevent costly license waste and limit exposure of sensitive call recordings. Regular audits discover inactive accounts, former reps with lingering access, and unnecessary admin privileges, protecting customer conversations and reducing over $1,200 yearly wasted license spend per inactive seat.

How often should teams run Gong access reviews? +

Quarterly reviews are common, but frequency should match risk and churn. High-turnover or highly regulated teams may run monthly or trigger event-based micro-certifications on role changes. Use delta reviews to focus only on accounts or permission changes between campaigns.

What Gong roles affect access and risk? +

Gong provides Technical Admin, Business Admin, Revenue Operations, and Standard User roles. Each role grants distinct permissions for call access, workspace management, and data export — Technical Admins and Business Admins carry the highest risk for sensitive recordings and exports.

Which integration methods do access review tools use with Gong? +

Tools integrate via native Gong connectors, SCIM provisioning, and SSO providers like Okta or Microsoft Entra ID, or through generic REST connectors. Native connectors surface Gong-specific attributes like workspace memberships, call export permissions, and actual usage data for more accurate reviews.

How can AI and automation improve Gong access reviews? +

AI accelerates reviews by auto-approving low-risk access, flagging anomalous permission combinations, and surfacing dormant accounts. Platforms like Lumos, Torii, and Saviynt reduce reviewer fatigue with delta reviews, peer comparisons, and trust scoring to prioritize high-risk certifications.

What factors should I consider when choosing a Gong access review tool? +

Match the tool to your identity stack, compliance needs, and scale. Choose SaaS governance like Torii for fast setup and SaaS spend visibility, or enterprise IGA like Oracle, One Identity, SAP, or Saviynt for deep compliance, audit trails, and hybrid deployments.